100% Pass 2025 Accurate Salesforce ADM-261: Trustworthy Service Cloud Administration Practice

We are constantly updating our Salesforce ADM-261 practice material to ensure that students receive the latest Service Cloud Administration (ADM-261) Questions based on the actual Building Service Cloud Administration (ADM-261) exam content. Moreover, we also offer up to 1 year of free updates and free demos. ActualtestPDF also offers a money-back guarantee (terms and conditions apply) for applicants who fail to pass the Service Cloud Administration (ADM-261) test on the first try.

Salesforce ADM-261 Exam is a challenging certification program that requires a significant amount of preparation and study. It is recommended that candidates have at least six months of experience working with Service Cloud before attempting the exam. To pass the exam, candidates must score at least 65%, and the exam consists of 60 multiple-choice questions, which must be completed within 105 minutes. Successful completion of the exam results in the award of the Salesforce Certified Service Cloud Administration credential, which is recognized worldwide as a symbol of excellence in Service Cloud Administration.

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ADM-261 PDF Questions - Exam ADM-261 Blueprint

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Salesforce Service Cloud Administration Sample Questions (Q265-Q270):

NEW QUESTION # 265
All of the following objects may have a queue EXCEPT:

A. Cases
B. Accounts
C. Custom Objects
D. Leads

Answer: B

NEW QUESTION # 266
Universal Containers wants to create a process to verify that customers are eligible for support before a case iscreates. A consultant recommends using entitlement management to meet this requirement. Which benefit would be realized by using the entitlement management feature? Choose 2 answers.

A. Ability to determine if a customer has escalated a case in the past
B. Ability to enforce service levels with the time-dependent processes
C. Ability to prompt callers for the service contract number within IVR menus
D. Ability to specify unique service levels for each customer

Answer: C,D

NEW QUESTION # 267
Which case submission process leverages Apex email services?

A. Web-to-Case
B. On-demand Email-to-Case
C. Email-to-Case
D. Case submitted using chat

Answer: B

NEW QUESTION # 268
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers

A. Net promoter Score
B. Customer SupportRequests
C. Service Level Agreement
D. customer satisfaction Survey
E. Customer Purchase History

Answer: A,D,E

NEW QUESTION # 269
A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support to customers with theserestrictions?

A. SOS Video Chat
B. Customer Community
C. Salesforce Knowledge
D. Field Service Lightning

Answer: A

NEW QUESTION # 270
......

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100% Pass 2025 Accurate Salesforce ADM-261: Trustworthy Service Cloud Administration Practice

ADM-261 PDF Questions - Exam ADM-261 Blueprint

Salesforce Service Cloud Administration Sample Questions (Q265-Q270):

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